1. RETURNS AND REFUNDS POLICY

If you are not completely satisfied with your purchase, you may return the Product to us within SEVEN (7) days of receipt, in accordance with our Exchange or Refund/Exchange Policy. The Product shall be unused, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Platform.

All items must be received by ACALAVA in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you. Appropriate measures, including legal action, may be taken in the event we discover a misuse of ACALAVA Exchange or Refund/Return Policy.

Your returned Products together with your return slip are usually received and accepted at our warehouse within FOURTEEN (14) working days after drop off. Returns handling time will vary depending on your return method and courier of choice. Our Quality Check team will take up to SEVEN (7) working days to process your return.

Refunds for returns will be issued shortly after we receive and check your items, according to the preferred refund method indicated on your return slip. In cases of purchase exchanges, we will refund you via store credit which you may utilize for your next purchase. In the event you prefer to be refunded by different means, please contact our Customer Service Team via chat here or drop us an email at [email protected] and we will try our best to assist you.